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Kieran Cooper

Technical Account Specialist

Kieran Cooper is a seasoned and highly successful Technical Account Manager with 20 years of experience in supporting customers to achieve success. As a dedicated liaison, he embodies the voice of the company to the customer and vice versa. Kieran possesses a keen commercial instinct and harbors a passion for helping organizations leverage a variety of technologies to meet their objectives. He is committed to facilitating people in seizing the opportunities presented by technology, irrespective of their experience or skill levels.

Kieran excels at building strong relationships at all organisational levels, both internally and externally, ensuring collaborative efforts lead to meeting customer needs. Known as a trusted technical advisor, he is always eager to learn and impart knowledge. He has a profound understanding of the email industry, particularly in deliverability, and consistently seeks to expand his expertise. At Bird, Kieran successfully supported customers with SMS, rapidly extending his knowledge base. He enjoys managing teams and has consistently received excellent feedback from colleagues whose careers he has supported and developed. Kieran is also a successful public speaker and trainer, known for his ability to explain complex topics in an accessible manner. His strong interest in data protection and privacy dates back to the 1990s. In the past five years, he has become a certified data controller and earned his CIPP/E privacy qualification.