2025 Questions

Have questions about the upcoming event? We aim to answer them all here, however if there is anything we have not covered yet please feel free to contact us.

What do you want to know about?

Ticketing

Prices, specials, discounts, terms & more

Location

The Venue, Amsterdam, Hotels & More

Event App

Features, Meetings, Troubleshooting

Speaking

Benefits of contributing as a speaker or panelist

Sponsorship

We would very much value your support

Ticketing Questions

Questions about purchasing a ticket, group tickets, discount codes, refunds and similar.

Tickets will go on sale mid November 2024. Limited Super Early Bird Tickets will be available until December 3rd 2024 or when the allocation runs out.

Early Bird Tickets will be available from the 4th of December until January 5 2025

Standard Price Tickets will be available through to March 1st after that Last Minute Pricing will take effect.

Purchase early for the best rate.

Standard All Access: Provides access to the fully catered event on the 24th and 25th, welcome drinks on the 23rd.

VIP Pass: Provides access to the fully catered event on the 24th and 25th, dinner and welcome drinks on the 23rd, Speakers dinner on the evening of the 24th. Drinks Reception on the 25th. A VIP Kings Day Weekend canal ride on Saturday 26th. 

Workshop Addon: Provides access to the the live in person workshops on the morning of 24th of April and additional certification options.

These tickets provide the ability for those not able to attend the event in person the ability to interact with delegates and others in the wider deliverability community via our online app.

Ticket holders will get exclusive access to content recorded at previous summits, new content from our in person speakers recorded especially for those unable to attend in person and the opportunity to join many of our speakers at an online meet and greet session. 

Registrants also get access to the view on demand Fundamentals of Email Deliverability Training from emailexpert and Certification.

Payment is by credit card handled via Stripe.

Alternatively we can raise an invoice for payment by bank transfer.

We can of course raise an invoice after purchase online, however if your org needs an invoice in advance we can support that, however online discount codes cannot be applied when booking via this route. Reach out to d12y@emailexpert.org

Yes we can provide group tickets for your team, payment by invoice with generous discounts applied for groups of 4 or more. Reach out to d12y@emailexpert.org

Yes we provide a 30% discount to charitable organisations wishing to book a ticket.
Reach out to d12y@emailexpert.org

This Summit is aimed at the deliverability professional working in enterprise environments, those managing email infrastructure for themselves and others and other industry insiders and advanced email professionals.

Yes it is a fully catered event, there will be provisions for lunch, snacks, refreshment breaks during the summit.

We understand that sometimes plans change, and we strive to offer a fair refund policy to accommodate unforeseen circumstances. To ensure event quality and planning, we have structured the refund policy as follows:

Refund Cut-Off Dates and Conditions

  1. Full Refund Period:

    • Eligible Until: 30 days before the conference start date.
    • Details: Attendees can receive a 100% refund (excluding any booking/processing fees) if requested by this date.
  2. Partial Refund Period:

    • Eligible Until: 14 days before the conference start date.
    • Details: Attendees may receive a 60% refund of the ticket price (excluding any booking/processing fees), or 100% credit for a future event.
  3. No Refunds After 14 Days:

    • Refund requests made less than 14 days before the conference will not be eligible for a refund, except in special circumstances and at our sole discretion. 

Ticket Transfer Policy

We offer a free ticket transfer option until 7 days before the event. If you are unable to attend, you may transfer your ticket to a colleague or another professional at no additional cost. Simply contact our support team to initiate the transfer.

Absolutely, on purchase of your ticket please reach out so we can securely get the required information for us to prepare a letter confirming your attendance and supporting your application.

All about the App

Questions about our event app answered here

We are using RingCentral Events (formerly Hopin) for our official full featured event app. By far the most popular app we have used for and past event, and enables more interaction, networking and community than others we have tried to date.

The RingCentral Events Attendee app is available on iOS and Android and it is a free mobile application designed for attending and watching events hosted on RingCentral Events.

To learn more, refer to their guide on Using RingCentral Events Attendee app.

If using the Attendee app is not an option, we recommend using Google Chrome for Android, and Safari for iOS.

When using the RingCentral Events Attendee app, you may receive various in-app and push notifications to keep you informed about the event you’re attending in real time.

You can control what notifications you want to get and their is a detailed user guide here:

Speaking Questions

Want to speak or contribute as a panelist, common questions covered here

We are still accepting proposals to speak, competition is fierce and we do not accept platform centric and promotional presentations.

We are pleased to offer our speakers a comprehensive set of benefits to thank them for their contribution and elevate their experience:

  • Professional Recognition: Receive a Professional Speaker Certificate to add to your profile, recognizing your expertise and contribution to the industry.
  • Exclusive VIP: Access speaker only, VIP and premium networking activities free of charge.
  • Complimentary Tickets: Enjoy a free ticket to the current event, plus a ticket to our next event or a complimentary guest pass for a qualifying colleague.
  • Promotion: Exposure through priority placement on our website, social media, and event app, positioning you as a featured industry leader.
  • Post-Event Recognition: Benefit from personalised endorsements on LinkedIn and acknowledgment in our event follow-ups.
  • Professional Photographs: Action shots of you on stage to use as you need in your on and offline materials

In special cases, where an industry veteran’s presence adds significant value but employer funding isn’t available, we may be able to offer partial travel subsidies with support from our sponsors and partners.

While we can’t guarantee assistance, we encourage requests for the minimum required amount to attend. Subsidised speakers are expected to actively engage throughout the event.

Whilst we aim to record most sessions at our events, bitter experience has taught us that quality recordings are not guaranteed to be available. Where they are available we provide them to speakers to use as they like (with credit ) after an embargo period where they are only available to paid emailexpert members and delegates.

Yes, subject to final confirmation.

We hope we will have a hybrid element to the event meaning those unable to attend in person can contribute content that can be viewed by delegates and others.

Venue & Location Questions

Venue, Hotels, Amsterdam, Festivities and more

 

The Deliverability Summit 2025 is being held at the Rosarium in the Amstelpark, Amsterdam.

Physical Address:
Amstelpark 1 Europaboulevard 1083 HZ Amsterdam

The venue website: https://rosarium.net/en/home-english/

This is near the RAI conference center and the nearest metro station is Europaplein, just a couple of stops and a few minutes from Amsterdam Centraal.

Click for directions with Google.

No. The potentially sensitive nature of the content combined with the highly interactive and engaging presentation style of the event does not lend itself so well to live streaming.

To experience the 2025 content and interact and engage fully you need to attend in person.

We provide a hybrid experience by ensuring those not able to attend in person can connect and network with our sponsors and fellow delegates and get a taste of past events with select sessions from previous summits made available online.

The venue, Rosarium, offers an enchanting atmosphere within a lush, wooded area. It is in the Amstelpark and  near the RAI conference venue.
Want to know what is going on in the park? Visit Amstelparrk.info

We held our Advanced Edition here in 2024 and the service was exceptional. Connections to the city center or De Pijp, a hip friendly neighbourhood just one stop away. The city center less than 1o minutes away.

Yes, there are several hotels and accommodations available near the Amstelpark in Amsterdam. 

 We strongly advise booking in advance, especially if you plan to stay over the King’s Day weekend. Some of the closest hotels include:

Nearest hotels:

Novotel is the closest hotel almost directly opposite the venue. The nHow hotel is where we have secured over 100 rooms for delegates at a special rate. Details shared on purchase of a ticket.

For those on a budget check out EasyHotel in De Pijp.

Yes the Nhow hotel is where we have secured a large block booking of rooms. It is Kings Day weekend after the event, the city will be full of fun activties and hotel rooms fill fast and get expensive quickly.

Yes we will host the event on RingCentral Events (formerly Hopin) ensuring plenty of opportunity to interact with fellow delegates, sponsors, exhibitors and others before the event.

The Rosarium is conveniently located within Amstelpark, near the RAI Conference Center.

The nearest station is Amsterdam RAI. The station is within walking distance, providing easy access to and from Amsterdam Centraal and other parts of the city. 

From Amsterdam Centraal to Amsterdam RAI:

  1. Train: Take an NS Intercity or Sprinter train directly from Amsterdam Centraal to Amsterdam RAI. The journey is about 10 minutes with frequent departures.
  2. Metro: You can also take Metro 52 (the North-South Line) from Amsterdam Centraal to Europaplein station. Europaplein is one stop away from RAI and about a 15-minute walk to the Rosarium venue.

From Amsterdam Airport Schiphol to Amsterdam RAI:

Train: The easiest and fastest way is by NS Intercity or Sprinter train from Schiphol Airport to Amsterdam RAI. The journey takes about 10 minutes with frequent trains running throughout the day.

Taxi or Ride-Sharing: Alternatively, you can take a taxi or ride-share from Schiphol Airport, which takes around 20 minutes, depending on traffic.

Europaplein is the closest station to the hotel, which is a 15 minute walk from the evnue.

From Amsterdam Centraal, take Metro Line 52 to Europaplein, which is the closest metro station, just a short walk away. The venue is also accessible by tram, bike, or taxi.

 

To walk from Amsterdam RAI station to the Rosarium in Amstelpark, here are the directions:

  1. Exit Amsterdam RAI station on the side facing Europaboulevard.
  2. Turn onto Europaboulevard and follow it south, walking along the street away from the station and in the direction of Novotel.
  3. Cross Road at Novotel and enter the park.
  4. Enter Amstelpark through the entrance along Europaboulevard. Look to your right and you will see the Rosarium just within the park.

The walk takes approximately 8–10 minutes and is straightforward and is directly opposite the Novotel hotel as your landmark, and set inside the park on the right hand side of the parks tourist train station. It is well signposted.

King’s Day (April 27th) is one of the biggest national holidays in the Netherlands, celebrated with street parties, festivals, and outdoor events. While it’s an exciting time to be in Amsterdam, it’s also one of the busiest weekends of the year. If you plan to extend your stay or arrive earlier, we recommend booking accommodations well in advance. Expect crowded streets and extra celebrations, but also a unique and lively atmosphere throughout the city.

We have exclusive VIP locals experiences available at the weekend for an upgrade and for those who purchased a VIP ticket.

In Amsterdam, you don’t need to buy a separate transit ticket to travel on trains, trams, buses, or the metro if you have a contactless payment card.

Here’s how it works:

1.Tap In: Simply hold your credit or debit card (Visa, Mastercard, or Maestro) or a smartphone with contactless payment over the card reader at the station gates or tram/bus entrance. The system will beep to confirm you’re checked in.

2.Tap Out: At the end of your journey, tap the same card on the reader when you exit (at your destination station or on the bus/tram). This ensures you’re only charged for the actual distance traveled.

You must Tap In or purchase a paper ticket to avoid fines.

Benefits of Contactless Payment:

  • No Ticket Required: You skip the need to buy a separate transit ticket, saving time and hassle.
  • Automatic Fare Calculation: The system calculates the best fare based on your trips, so you’re charged fairly.
  • Works Across All Public Transport: This method is valid on trains, buses, trams, and the metro throughout Amsterdam and much of the Netherlands.

This makes moving around Amsterdam extremely convenient and flexible for travelers! Less stress, no fuss.

De Pijp is one of Amsterdam’s most vibrant and eclectic neighborhoods, located just one metro stop from the venue. Known for its diverse culture, excellent dining, boutique shops, and the famous Albert Cuyp Market, it’s a great place to explore during your free time. Whether you’re looking for a trendy café or a cozy bar, De Pijp really has something for everyone.

1. Dining Habits & Local Customs

  • Early Dinner Times: Many locals in Amsterdam have dinner early, often between 6:00 pm and 8:00 pm. Restaurants may stop serving by 9:00 pm, so plan accordingly if you prefer a later meal.
  • Tipping: Tipping is customary but not as high as in some countries; rounding up or leaving about 5-10% is appreciated for good service.
  • Cashless Payments: Amsterdam is highly cashless, so your credit or debit card will work almost everywhere. However, not all places accept all types of cards, so it’s wise to check or carry a small amount of cash. Albert Heijn a popular supermarket does not accept Visa, Mastercard or Amex. Join the cash line, which is a separate queue that is never self checkout. Ask if you need help, advise you need to pay cash. 

2. Benefits of the Event Location

  • De Pijp – One Stop Away: Our event location at Rosarium in Amstelpark is just one metro stop from De Pijp, Amsterdam’s vibrant and trendy neighborhood. De Pijp is known for its diverse culture, cozy cafes, restaurants, and the famous Albert Cuyp Market—great for shopping, street food, and people-watching.
  • Amsterdam City Center – Quick Access: The city center is also just one metro stop away from Amsterdam RAI station, making it easy to explore historic canals, iconic museums, and the lively Dam Square. You’re perfectly positioned to enjoy the best of Amsterdam in just a short journey.

3. Getting Around

  • Public Transport: With a contactless payment card, you can tap in and out on all public transport (trains, trams, metro, buses) without needing a separate ticket. This is convenient, as it works across the entire transit system.
  • Cycling Culture: Amsterdam is famous for its bicycles! If you’re up for a bike ride, there are plenty of rental options. However, always stay in the bike lanes and be mindful of traffic, as locals cycle quickly and assertively.
  • Walking-Friendly: Amsterdam’s compact size and scenic canals make it perfect for walking. Most major attractions are within walking distance of each other in the city center.

4. Cultural Etiquette

  • Respect the Quiet: Amsterdam locals value peace, so avoid loud conversations, especially in residential areas or public transport.
  • Mind the Bicycles: Always check for cyclists before crossing streets and never walk in bike lanes—they are for bicycles only, and locals move fast!

5. Essential Sightseeing Tips

  • Book in Advance: Popular attractions like the Anne Frank House and the Van Gogh Museum require advance booking, as they often sell out.
  • Embrace King’s Day (If you can extend): If you’re around for King’s Day, join the celebrations! Wear something orange, the national color, and enjoy street markets, parades, and city-wide festivities.

6. Language & Communication

  • English Friendly: Nearly everyone in Amsterdam speaks English, so communication is easy.
    But locals appreciate a friendly “Dank je wel” (“Thank you”) or “Hallo” (“Hello”).

Sponsorship Questions

We would value your support and work hard to ensure you get a big return

Yes, there are several options available. At this time the Title and Platinum sponsor positions have been secured. As has the Speakers/VIP dinner sponsor and the bronze mini sponsor positions are only available by waitlist. However we have 3 Gold and Silver sponsor places available as well as opportunities to sponsor Welcome Reception on the 23rd, Lunch on 24th and 25th, Networking Drinks on 25th and VIP Networking activities.

Benefits include exposure on line, on site, in the event app, via social media and more. Every sponsor has their package tailored to meet a vendors specific needs. Packages are priced to sell, however prices are subject to increase.

Please take a look at our deck which we aim to keep updated here:
https://deck.deliverabilitysummit.com/

Current 2025 repeat sponsors include Postmastery, Halon, Atdata, DMARC Advisor, Email Industries.

Past sponsors have included Bouncer, Mailkit, Netcore, Spamhaus, SURBL, RedSift and others.

Please reach out and we will be happy to discuss by Zoom, Phone or Email as you prefer.

We want to see you in Amsterdam

Reach out if you have any unanswered questions or need any support.